Find the most recurring questions about skipasses, insurance, online sales, keycard and the ski area!
Keycard
This number is on the bottom left side of your card. It is composed of 23 numbers and always starts by 01-1614 XXXX XXXX XXXX XXXX-X.
If you do not have a rechargeable card, it will be added to your total at checkout, online or at the lift pass office. The cards have an additional deposit of 3€ per card and is refundable at the end of your stay at the lift pass office or with partner businesses in the resort.
You can top up your card from home, by going on our website on your computer, tablet or phone. In resort, in all our sales offices or on our self-service kiosks.
Yes, as long as the dates do not overlap. This is not possible if you have a valid seasons pass. If you have a valid skipass and you top up another skipass on the same card, you will overwrite your initial pass.
All keycards with a DTA number with the format 01-1614 XXXX XXXX XXXX XXXX-X are rechargeable, providing the card is in working order.
All the information about our loyalty program is available here.
Ski area
The Ski Patrol number is available on all Valmorel skipasses and on our piste maps.
Yes, the Cheval Blanc ski lift and the Bois de la Croix carpet in the Crève-Cœur area. The Télébourg is only free on Fridays from 4pm and all day on Saturdays.
There are several beginners’ areas in the Valmorel ski area:
– Bois de la Croix & Cheval Blanc: a free area in the heart of the resort, in the Crève-Cœur sector, with a carpet and a drag lift.
– At the top of the Pierrafort gondola: Roches Blanches & Malatrai: a high altitude area with a carpet and a drag lift.
– At the top of the Planchamp gondola: an area high up, in the sun, with a magic carpet next to the Pirates Village play area.
The Valmorel ski area offers 5 free activities, subject to booking:
Passion Damage: try to win a ride on a snow groomer
Entry held by a random draw
Following in the footsteps of the ski patrol: take a ride with the ski patrol team before the slopes open to find out what goes on behind the scenes.
Red slope level required and valid skipass
Introduction to snow safety equipment: learn how to use your avalanche transceivers with Valmorel’s ski patrollers.
Requires a valid skipass
Visit the snow factory: discover the secrets of snow making
Blue slope level required, as well as a valid skipass
Visit a cable car station: the experts from the cable car service reveal the secrets of how a cable car works.
Requires a valid skipass and a spare pair of boots (ski shoes are not allowed)
At the start of the Biollène chairlift.
Click here and follow the procedure to easily retrieve your souvenir photo.
You will notice that there are no rubbish bins directly on the ski area. Bad weather, such as wind and snow, could sweep up the rubbish and scatter it. What’s more, wildlife could be attracted by food scraps, which would disrupt their natural behaviour and feeding habits.
That’s why it’s important to take your rubbish back down to the village of Valmorel. We encourage you to use the moloks (large underground containers) to sort your rubbish.
Each lost item is listed and centralized at the Municipal Police of Valmorel.
Ask at the Tourism Office too!
Passes & prices
Yes, there is a beginner’s pass for adults and children, available at the lift ticket offices only. This skipass gives you access to areas specially designed for beginners. Find out more here.
If you want to ski but not all day, the 4-hour consecutive pass is for you! The 4 hours start with your first passage to the terminal. This skipass is only valid in Valmorel.
The 4-hour skipass starts when you first pass through the terminal, so it is up to you
to decide when it starts! Be careful, if you take the Télébourg, your 4-hour skipass may be activated.
VALMOREL only skipasses are available for 4 hours and 1 day.
From 2 consecutive days, you automatically benefit from a pass valid for the entire Grand Domaine.
To enjoy skiing with friends, choose the Tribu-Family Pass to benefit from a 10% discount. Offer only valid for purchases of minimum 3 or more 6 to 15-day (or longer) Grand Domaine ADULT/CHILD/SENIOR skipasses when purchased simultaneously for the same dates, and purchased in one single transaction.
The student discount is applicable every day, valid on 1 to 6-day Grand Domaine passes, on presentation of a currently valid Student card at the lift pass office by its holder.
Your order confirmation must be presented in the event of a subsequent request (loss, malfunction). It will also be necessary in the event of an accident if Carré Neige insurance was purchased with the skipass.
Online sale
Buying online allows you to benefit from exclusive online promotions, to accumulate points via your loyalty account, and above all to go skiing without having to queue at the skipass office!
A photo (ID format) is asked only for lift passes valid for 9 days or more.
If you want to receive your lift passes before your departure, we advise you to order them at the latest 15 days before your first ski day. If you’re not sure, you can choose the “Click & Collect” option while checking out, to collect your lift passes in resort (possible up to 24h before first ski day).
Yes, on request via our online contact form. Please remember to give us your order number.
If you have chosen to recharge your keycard you already had, you have nothing to do, except to remember to bring your ski passes with you! If you have purchased new rechargeable cards, make sure you have requested a home delivery. If so, and nothing has arrived in your mailbox, contact us via the online contact form and we will provide you with a solution. Remember to give us your order number.
Check your Junk/Spam folder! Not receiving a confirmation does not mean that your order is not registered.
Before placing another order, ask for a verification by phone: +33 4 79 09 80 26 (office hours) or make your request via the online contact form.
No problem, just click on “Forgotten Password?” and enter your email address. Your login details will then be sent via email. If you have changed your email address, do not hesitate to get in touch by phone, or via the contact form on our website, so our team can save your new email address.
Send us a request via the online contact form providing all your contact details.
When you create an account, the data you fill in the first time (contact details, family reloadable card numbers, dates of birth, etc.) will be saved for your next purchases.
In addition, accumulate your skipass purchases online and benefit from credits on your next orders. Access the loyalty programme.
Ski passes are personal, non-transferable; they cannot be given away, even to family members. If you are checked in the ski area, you risk paying a fine.
Insurance
RESCUE ON THE SLOPES IS NOT FREE!
For example: the cost of rescue for a knee sprain with evacuation by sledge to the Valmorel doctor’s surgery is around 680 €.
We advise you to take Carré Neige insurance when you buy your ski pass to avoid having to pay these costs in advance.
Energy-news
The Ski Area of Valmorel will open from the 17th of December 2022 to the 16th of April 2023 as planned.
-Speed reduction of ski lifts during low rush periods. For example, by reducing the speed by 1 meter per second, the time to reach the top of the Mottet chairlift increase to 22 seconds and the consumption decrease to around 15%.
-Closing of duplicated ski lifts (Charmettes 1 ou 2, Montolivet ou Rochette, Valette or Sources drag lifts, Prariond, Blanchot, Gollet or Lanchettes chairlift) also during low rush period, without impacting the ski offer.
-Training 100% of the employees to the eco driving of the ski lifts and the snowcats.
-Optimisation of the production of artificial snow and therefore a reduction in the use of water resources and electrical energy thanks to the use of a tool for measuring snow depth in real time installed on several snow groomers (SNOWSAT system with differential GPS).
-Reducing fuel consumption of the groomers by optimising the grooming plan according to the weather conditions, the snow cover and the number of people in the ski area. For example, we will reduce the width of the slopes during low traffic periods.
-Reducing the initial snowmaking target if there is sufficient natural snowfall to ensure the season’s operation.
The probability of power cuts is very low. The ski area isn’t open during high consumption peaks (mainly between 6pm and 10pm) and shouldn’t be impacted.
The increase in energy costs (petrol and electricity) represents a huge part of a skipass price. Indeed, the price has increased this season. However, only a small part of the energy costs was passed on to the final price. The energy costs have been multiplied by 3.5 for the ski area.