Find the most recurring questions about skipasses, insurance, online sales, keycard and the ski area!


This number is on the top, right side of your card. It is composed of 22 numbers and always starts by 01-1614 XXXX XXXX XXXX XXXX-X.

If you do not have a rechargeable card, it will be added to your total at checkout, online or at the lift pass office. The cards have an additionnal deposit of 3€ per card and are refundable at the end of your stay at the lift pass office or with partner businesses in the resort.

You can top up your card from home, by going on our website on your computer, tablet or phone. In resort, in all our sales offices or on our self-service kiosks.

Yes, as long as the dates don’t overlap. This is not possible if you have a valid seasons pass.

All keycards with a DTA number with the format 01-1614 XXXX XXXX XXXX XXXX-X are rechargeable, providing the card is in working order.

All the information about our loyalty program is available here.

Ski area

The Ski Patrol number is available on all Valmorel skipasses and on our piste maps.

Click here and follow the procedure to easily retrieve your souvenir photo.

Waste containers are available in the resort to promote recycling.

Each lost item is listed and centralized at the Municipal Police of Valmorel.

Passes & prices

VALMOREL only skipasses are available for 4 hours and 1 day.
From 2 consecutive days, you automatically benefit from a pass valid for the entire Grand Domaine.

Yes, there is a beginners pass for adults and children, available only at the lift pass office. Click here for more information.

To enjoy skiing with friends, choose the Tribu-Family Pass to benefit from a 10% discount. Offer only valid for purchases of minimum 3 or more 6 to 15-day (or longer) Grand Domaine ADULT/CHILD skipasses when purchased simultaneously for the same dates, and purchased in one single transaction.

The student discount is applicable every day, valid on 1 to 6-day Grand Domaine passes, on presentation of the Student card at the lift pass office by its holder.

Your order confirmation must be presented in the event of a subsequent request (loss, malfunction). It will also be necessary in the event of an accident if Carré Neige insurance was purchased with the skipass.

Online sale

Buying online allows you to benefit from exclusive online promotions, to accumulate points via your loyalty account, and above all to go skiing without having to queue at the skipass office!

A photo (ID format) is asked only for lift passes valid for 9 days or more.

If you want to receive your lift passes before your departure, we advise that you place your order at the latest 15 days before your first ski day. If you’re not sure, you can choose the “Click & Collect” option while checking out, to collect your lift passes in resort (possible up to 24h before first ski day).

Yes, on request via our online contact form. Please remember to give us your order number.

In the event of recharging keycards already in your possession, you have nothing to do, except to remember to bring your skipasses! If purchasing new rechargeable cards, make sure you have requested a home delivery. If so, contact us via the online contact form and we will provide you with a solution. Remember to give us your order number.

Check your Junk/Spam folder! Not receiving a confirmation does not mean that your order is not registered.
Before placing another order, ask for a verification by phone: +33 4 79 09 80 26 (office hours) or make your request via the online contact form.

No problem, just click on “Forgotten Password?” and enter your email address. Your login details will then be sent via email. If you have changed your email address, do not hesitate to get in touch by phone, or via the contact form on our website, so our team can save your new email address.

Send us a request via the online contact form providing all your contact details.

When you create an account, the data you fill in the first time (contact details, family reloadable card numbers, dates of birth, etc.) will be saved for your next purchases.

In addition, accumulate your skipass purchases online and benefit from credits on your next orders. Access the loyalty programme.